Genesys Cloud CX
AutomatedGenesys Cloud CX is an AI-powered omnichannel contact center platform offering voice, digital channels, workforce management, and analytics.
Active plans
4
Total changes
11
Last change
Jun 1, 2026
Price trend
What we know about Genesys Cloud CX’s pricing
VolatileChanges in 12 months
16
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Pricier than 71% of Customer Support tools (347 compared)
Current pricing
Genesys Cloud CX 1
yearly$75/yr
$75/user/month (billed annually)
- Voice channel and call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
Genesys Cloud CX 2
yearly$115/yr
$115/user/month (billed annually)
Price history
Last 11 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jun 1, 2026 | Genesys Cloud CX 4 | new plan | — |
Genesys Cloud CX alternatives.
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