Genesys Cloud CX
AutomatedGenesys Cloud CX is an AI-powered omnichannel contact center platform offering voice, digital channels, workforce management, and analytics.
Active plans
4
Total changes
0
Last change
—
Price trend
no history
What we know about Genesys Cloud CX’s pricing
Newly trackedChanges in 12 months
0
Cadence
No changes seen yet
Direction
no movement yet
Category position
Pricier than 95% of Customer Support tools (354 compared)
Current pricing
Genesys Cloud CX 1
monthly$900/mo
Billed annually
- yearly$900/yr($75/user/month (billed annually))
- Voice channel and call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
Genesys Cloud CX 2
monthly$1,380/mo
Billed annually
- yearly$1,380/yr($115/user/month (billed annually))
- Everything in CX 1
- Digital channels (web messaging, email, SMS)
- Omnichannel routing
- Quality assurance and compliance
- Knowledge base and Agent Copilot
Genesys Cloud CX 3
monthly$1,860/mo
Billed annually
- yearly$1,860/yr($155/user/month (billed annually))
- Everything in CX 2
- Full workforce engagement management
- Forecasting and scheduling
- Speech and text analytics
- Social listening and engagement
Genesys Cloud CX 4
monthly$2,880/mo
Billed annually
- yearly$2,880/yr($240/user/month (billed annually))
- Everything in CX 3
- Agent Copilot included (no tokens)
- Journey management
- 30 AI Experience tokens/named agent/month
Price history
Last 0 changes
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