Helpdesk
AutomatedEmail-Based Help Desk Ticketing Software for Support Teams
Active plans
3
Total changes
3
Last change
Jul 27, 2026
Price trend
no history
What we know about Helpdesk’s pricing
Moderately activeChanges in 12 months
3
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Middle of the pack for Customer Support (355 compared)
Current pricing
Essential
monthly$25/mo
- yearly$228/yr($19 per user / mo billed annually ($228/yr))
- Ticketing(Inbox and tickets)
- Statuses and priorities(Included)
- Automated assignment(Included)
- Canned responses(Included)
- Ticketing rules(3 rules)
- AI Agents(1 AI Agent)
- AI resolutions(10 resolutions)
- AI Copilot(Included)
- Reply suggestions(5 suggestions)
- AI text edits(5 edits)
- Channels(Email, Website chat, Messenger, SMS, Selling through Shopify)
Growth
monthly$79/mo
$79 per user / mo
- yearly$948/yr($79 per user / mo billed annually ($948/yr))
- Everything in Essential, plus
- 20 custom fields
- 10 ticketing rules
- Up to 10 teams
- Shared canned responses
- Unlimited history
- AI(10 AI Agents)
- AI resolutions(200)
- Ticket summaries
- Tag suggestions
- Automated tags
- Team and scale
- Chat supervision
- Chat takeover
- Agent activity
- Performance reports
- 30 proactive campaigns
Enterprise
customCustom
- Everything in Growth, plus
- Custom AI Agents
- Tailored workflows
- Multiple brands
- Custom roles
- Plugged into your data
- A dedicated team for your account
- Dedicated Account Manager
- Personalized onboarding
- Product training
- Direct engineering support
- Security assistance
- No procurement surprises
- SOC 2 Type 2
- HIPAA compliance
- SLAs and compliance
- White-label widget
- SSO and audit logs
Price history
Last 3 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 27, 2026 | Enterprise | new plan | — | — | — |
| Jul 27, 2026 | Growth | new plan | — | $79 | — |
| Jul 27, 2026 | Essential | new plan | — | $19 | — |
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