Helprace

$18 agent/month billed annually

• yearly$18/yr($18 agent/month billed annually)
• monthly$18/mo($18 agent/month billed annually)

• Unlimited Mailboxes
• Domain Mapping(Custom domain for your portal (help.yourcompany.com).)
• Custom Domain SSL(Secure https:// protocol for your portal and its domain alias.)
• Saved Replies(Answer common questions with a preset response.)
• Macros(Update multiple ticket properties with one click.)
• Agent Collision(Real-time alerts when others are viewing or editing.)
• User Profiles(Editable, auto-populated customer profiles that let you track all previous history of interactions.)
• Single Sign-On(Sign in to Helprace using your app or website.)
• Developer API(Integrate with your website or app using REST API.)
• Webhooks(Call a script on your server after a ticket, topic, or user event.)
• Moderation(Approve user submissions before or after they go live.)
• Workflows(Run automated tasks when conditions are met (update / route tickets, send notifications).)
• Satisfaction Rating(Ask for feedback (when a ticket is solved or after an agent response).)
• Reports(Track team performance, support loads, user satisfaction.)
• Internal & Public Docs(Restrict content to staff, registered users, or make it public.)
• Self-Service Portal(A support page for users to find answers themselves.)
• Instant Answers(Relevant suggestions as users fill out submission form.)
• User Portal Customization(Add custom header, footer, CSS and JavaScript to your portal.)
• Multiple Product Support(Divide products, services, or departments into sub-portals.)
• SLA(Know when your agents aren't meeting your mandated Service Level Agreement goals.)
• Custom Fields(Set up extra fields to store ticket data (required & optional).)
• Teams(Create teams for different departments and office branches.)
• Ticket Restrictions(Restrict ticket access to teams. Ticket visibility according to team.)
• Advanced Workflows(Automated rules and email notifications for teams, user groups and organizations.)
• Advanced Ticket Routing(Route tickets to team automatically based on ticket group, organization and other attributes.)
• Auto-assign Within Team(Assign tickets automatically within a team (in round robin or to least busy agents).)
• Organizations(Organizations allow users to share tickets and access restricted spaces.)
• Ticket Sharing Within Organization(Users from same organization can view or collaborate on each other's tickets.)
• User Groups(Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.)
• Custom Space Restrictions(Limit knowledge base and community spaces to certain users, teams and organization members.)
• Contact Cloud(Pull in publicly available user information to user profiles.)
• Public & Private Communities(Discussions for staff, registered users, or the public.)
• Crowd Help(Get users to help each other and reduce your support loads.)
• User Feedback(Collect, prioritize and implement user-generated ideas.)
• Regional Data Hosting(Set the data center region in which your Helprace data is kept (EU or US).)

$27 agent/month billed annually

• yearly$27/yr($27 agent/month billed annually)
• monthly$27/mo($27 agent/month billed annually)

• Unlimited Mailboxes
• Domain Mapping(Custom domain for your portal (help.yourcompany.com).)
• Custom Domain SSL(Secure https:// protocol for your portal and its domain alias.)
• Saved Replies(Answer common questions with a preset response.)
• Macros(Update multiple ticket properties with one click.)
• Agent Collision(Real-time alerts when others are viewing or editing.)
• User Profiles(Editable, auto-populated customer profiles that let you track all previous history of interactions.)
• Single Sign-On(Sign in to Helprace using your app or website.)
• Developer API(Integrate with your website or app using REST API.)
• Webhooks(Call a script on your server after a ticket, topic, or user event.)
• Moderation(Approve user submissions before or after they go live.)
• Workflows(Run automated tasks when conditions are met (update / route tickets, send notifications).)
• Satisfaction Rating(Ask for feedback (when a ticket is solved or after an agent response).)
• Reports(Track team performance, support loads, user satisfaction.)
• Internal & Public Docs(Restrict content to staff, registered users, or make it public.)
• Self-Service Portal(A support page for users to find answers themselves.)
• Instant Answers(Relevant suggestions as users fill out submission form.)
• User Portal Customization(Add custom header, footer, CSS and JavaScript to your portal.)
• Multiple Product Support(Divide products, services, or departments into sub-portals.)
• SLA(Know when your agents aren't meeting your mandated Service Level Agreement goals.)
• Custom Fields(Set up extra fields to store ticket data (required & optional).)
• Teams(Create teams for different departments and office branches.)
• Ticket Restrictions(Restrict ticket access to teams. Ticket visibility according to team.)
• Advanced Workflows(Automated rules and email notifications for teams, user groups and organizations.)
• Advanced Ticket Routing(Route tickets to team automatically based on ticket group, organization and other attributes.)
• Auto-assign Within Team(Assign tickets automatically within a team (in round robin or to least busy agents).)
• Organizations(Organizations allow users to share tickets and access restricted spaces.)
• Ticket Sharing Within Organization(Users from same organization can view or collaborate on each other's tickets.)
• User Groups(Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.)
• Custom Space Restrictions(Limit knowledge base and community spaces to certain users, teams and organization members.)
• Contact Cloud(Pull in publicly available user information to user profiles.)
• Public & Private Communities(Discussions for staff, registered users, or the public.)
• Crowd Help(Get users to help each other and reduce your support loads.)
• User Feedback(Collect, prioritize and implement user-generated ideas.)
• Regional Data Hosting(Set the data center region in which your Helprace data is kept (EU or US).)

$36 agent/month billed annually

• yearly$36/yr($36 agent/month billed annually)
• monthly$36/mo($36 agent/month billed annually)

• Unlimited Mailboxes
• Domain Mapping(Custom domain for your portal (help.yourcompany.com).)
• Custom Domain SSL(Secure https:// protocol for your portal and its domain alias.)
• Saved Replies(Answer common questions with a preset response.)
• Macros(Update multiple ticket properties with one click.)
• Agent Collision(Real-time alerts when others are viewing or editing.)
• User Profiles(Editable, auto-populated customer profiles that let you track all previous history of interactions.)
• Single Sign-On(Sign in to Helprace using your app or website.)
• Developer API(Integrate with your website or app using REST API.)
• Webhooks(Call a script on your server after a ticket, topic, or user event.)
• Moderation(Approve user submissions before or after they go live.)
• Workflows(Run automated tasks when conditions are met (update / route tickets, send notifications).)
• Satisfaction Rating(Ask for feedback (when a ticket is solved or after an agent response).)
• Reports(Track team performance, support loads, user satisfaction.)
• Internal & Public Docs(Restrict content to staff, registered users, or make it public.)
• Self-Service Portal(A support page for users to find answers themselves.)
• Instant Answers(Relevant suggestions as users fill out submission form.)
• User Portal Customization(Add custom header, footer, CSS and JavaScript to your portal.)
• Multiple Product Support(Divide products, services, or departments into sub-portals.)
• SLA(Know when your agents aren't meeting your mandated Service Level Agreement goals.)
• Custom Fields(Set up extra fields to store ticket data (required & optional).)
• Teams(Create teams for different departments and office branches.)
• Ticket Restrictions(Restrict ticket access to teams. Ticket visibility according to team.)
• Advanced Workflows(Automated rules and email notifications for teams, user groups and organizations.)
• Advanced Ticket Routing(Route tickets to team automatically based on ticket group, organization and other attributes.)
• Auto-assign Within Team(Assign tickets automatically within a team (in round robin or to least busy agents).)
• Organizations(Organizations allow users to share tickets and access restricted spaces.)
• Ticket Sharing Within Organization(Users from same organization can view or collaborate on each other's tickets.)
• User Groups(Users and organizations can be assigned to groups to access restricted spaces and follow advanced workflows.)
• Custom Space Restrictions(Limit knowledge base and community spaces to certain users, teams and organization members.)
• Contact Cloud(Pull in publicly available user information to user profiles.)
• Public & Private Communities(Discussions for staff, registered users, or the public.)
• Crowd Help(Get users to help each other and reduce your support loads.)
• User Feedback(Collect, prioritize and implement user-generated ideas.)
• Regional Data Hosting(Set the data center region in which your Helprace data is kept (EU or US).)