Tidio
Under review· 12Live chat and AI chatbot platform for ecommerce customer support
Active plans
7
Total changes
5
Last change
Sep 23, 2026
Price trend
no history
What we know about Tidio’s pricing
Moderately activeChanges in 12 months
5
Cadence
Every 5 days
Direction
Last move: +0.3%
Category position
Middle of the pack for Customer Support (354 compared)
Current pricing
Free
one timeFree
- monthly$0/mo($0)
- Billable conversations/mo(50)
- Seats(10)
- Lyro AI conversations (one-off lifetime)(50)
- Flows visitors reached/mo(100)
- Live chat(true)
- Ticketing(true)
- Email management(true)
- Live video calls(true)
- Basic analytics(true)
Starter
monthly$29/mo
$29/mo
- Storage(50 GB)
- Team members(1)
- Collaboration tools(Basic access)
- Basic support(Community support)
Growth
monthly$49.17/mo
$49.17/mo
- Billable conversations(250)
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
Plus
monthly$300/mo
- customContact sales
- Billable conversations(Custom)
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- Live chat support
- OpenAPI
- Custom limits
- Custom number of seats
- Larger attachments
Premium
customCustom
- Billable conversations/mo(Custom)
- Seats(Custom)
- Lyro AI conversations/mo(From 3,000)
- Guaranteed Lyro AI resolution rate(50%)
- Pay-per-resolution billing option(true)
- Mobile SDK(true)
- AI insights & CSAT(true)
- Super admin role(true)
- Custom analytics(true)
- Advanced Copilot(true)
- Lyro AI as managed service(true)
- Compliance features(true)
- SSO(true)
- Slack support(true)
- Priority & Premium Support(true)
- Dedicated services team(true)
Lyro AI Agent (Add-on)
monthly$39/mo
From $39/mo for 50 conversations
- yearly$2,900/yr(From $29/mo for 50 conversations (billed annually))
- Human handoff(true)
- Customizable communication style(true)
- Knowledge-based responses(true)
- Available as standalone(true)
Flows (Add-on)
monthly$29/mo
From $29/mo for 2,000 visitors reached
- yearly$2,417/yr(From $24.17/mo for 2,000 visitors reached (billed annually))
- Data collection(true)
- Quote requests(true)
- Missed conversation handling(true)
- Available as standalone(true)
Price history
Last 5 changes
$29.17→$24.17(-17.1%)
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Sep 23, 2026 | Growth | increase | $49 | $49.17 | +0.3% |
| Sep 3, 2026 | Growth | decrease | $49.17 | $49 | -0.3% |
| Sep 3, 2026 | Plus | restructure | — | $300 | — |
| Sep 2, 2026 | Growth | decrease | $59 | $49.17 | -16.7% |
| Sep 2, 2026 | Starter | decrease | $29.17 | $24.17 | -17.1% |
Similar to Tidio.
No confirmed competitors yet. These are Customer Support products at a similar price, matched automatically — not verified alternatives.