Zammad
AutomatedZammad is an open-source helpdesk and customer support ticketing system available as a hosted solution or self-hosted on your own servers.
Active plans
6
Total changes
3
Last change
Jul 28, 2026
Price trend
no history
What we know about Zammad’s pricing
Moderately activeChanges in 12 months
3
Cadence
Multiple changes per day
Direction
New plan recently added
Category position
Cheaper than 90% of Customer Support tools (354 compared)
Current pricing
Starter v2
monthly$9/mo
$9/agent/mo
- yearly$84/yr($7/agent/mo)
- Max Agents(5)
- Email Support(8x5, CET)
- Channels(Email, Web Form, SMS)
- Attachments(10 MB)
- Disk Space(20 GB)
- Data Center(Germany)
- SSL Encryption
- Device Management
- Two-Factor Authentication (2FA)
- ISO27001-certified Data Center
Professional v2
monthly$18/mo
$18/agent/mo
- yearly$192/yr($16/agent/mo)
- Max Agents(35)
- Channels(Email, Web Form, SMS, Chat, Telegram)
- Service Level Agreements (SLAs)
- Individual Roles
- Individual Ticket Objects
- Knowledge Base(monolingual)
- Possibility of using AI features(optional)
- Attachments(35 MB)
- Disk Space(50 GB)
- ISO27001-certified Data Center
Plus v2
monthly$27/mo
$27/agent/mo
- yearly$300/yr($25/agent/mo)
- Max Agents(Unlimited)
- Phone Support(8x5, CET)
- Channels(Email, Web Form, SMS, Chat, Telegram, Facebook, WhatsApp)
- Core Workflows
- Integration with GitHub/GitLab
- Expert-Mode for Conditions (AND/OR)
- Knowledge Base(multilingual)
- Possibility of using AI features(optional)
- Zammad Standard Reporting
- Deeper Reporting possibilities(with Elasticsearch access via Grafana)
- Attachments(50 MB)
- Disk Space(150 GB)
- ISO27001-certified Data Center
Business
customCustom
- Service(Mon-Fri (9.00 - 17.00 CET))
- Email Support(6 hours max. response time)
- Service Requests(15)
- Bug Escalations
- Security Advisories
Enterprise
customCustom
- Service(Mon-Fri (8.00 - 18.00 CET))
- Email and Phone Support(4 hours max. response time)
- Service Requests(45)
- Bug Escalations
- Security Advisories
- 5% discount on additional services
Corporation
customCustom
- Service(Mon-Fri (8.00 - 20.00 CET))
- Email and Phone Support(2 hours max. response time)
- Service Requests(95)
- Bug Escalations
- Security Advisories
- 10% discount on additional services
Price history
Last 3 changes
| Date | Plan | Change | Old | New | Δ% |
|---|---|---|---|---|---|
| Jul 28, 2026 | Corporation | new plan | — | — | — |
| Jul 28, 2026 | Enterprise | new plan | — | — | — |
| Jul 28, 2026 | Business | new plan | — | — | — |
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