Zendesk

Automated

Customer support ticketing and help desk platform

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Active plans

Total changes

Last change

Jul 25, 2026

Price trend

What we know about Zendesk’s pricing

Volatile

Changes in 12 months

25 all-time

Cadence

Every 8 weeks

Direction

New plan recently added

Category position

—

Not enough peers tracked yet

Current pricing

Support Team

monthly

$25/mo

$25/agent/month

yearly$19/yr($19/agent/month billed annually)

Email and ticketing support
Facebook and X (Twitter) support
Conversation history and customer context
Pre-written responses (macros)
Ticket routing and automations

Price history

Last 11 changes

$149→$115(-22.8%)

Date	Plan	Change	Old	New	Δ%
Jul 25, 2026	Suite Enterprise + Copilot	new plan	—

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Prebuilt analytics dashboards and 1,000+ integrations

Suite Team

monthly

$69/mo

$69/agent/month

yearly$55/yr($55/agent/month billed annually)

AI agents (Essential) with generative replies
Messaging and live chat
Social messaging (Instagram, WhatsApp, Slack)
1 help center with knowledge builder
Customizable AI personas and generative search
Telephony with call routing

Suite Professional

monthly

$149/mo

$149/agent/month

yearly$115/yr($115/agent/month billed annually)

Copilot writing tools for agents
Up to 5 help centers
Customizable reporting and dashboards
Skills-based routing and IVR phone tree
CSAT surveys and service level agreements (SLAs)
HIPAA compliance and data location options

Suite Enterprise

monthly

$215/mo

$215/agent/month

yearly$169/yr($169/agent/month billed annually)

Up to 300 help centers
Approval workflows and sandbox environment
Custom agent roles and audit logs
Business rules analysis and visual data alerts
Dynamic contextual workspaces
Ticket queues and version management

Showing the most recent 10 changes. Full history back to 2023 is available through the developer API.

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